PIPE RIGHT PLUMBING AND HYDRONICS INC.
Privacy Policy
Effective Date: July 2, 2026 / Last Updated: July 2, 2026
Our Commitment to Privacy
1. Introduction
Pipe Right Plumbing and Hydronics Inc. ("Pipe Right," "we," "us," or "our"), located in St. Williams, Ontario, Canada, is committed to protecting the privacy and personal information of our clients, website visitors, and anyone we do business with.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
2. Information We Collect
We may collect the following types of personal information:
Contact & Identity Information
- Full name
- Phone number and email address
- Home or business address
- Preferred contact method
Service-Related Information
- Property details relevant to plumbing or hydronic work
- Service history, job notes, and photos taken on-site
- Appointment scheduling information
Financial Information
- Billing address
- Invoice and payment records (we do not store full credit card numbers)
Communications & Website Data
- Messages, emails, or texts you send us
- Feedback, reviews, and survey responses
- IP address, browser type, pages visited, and cookies (see Section 7)
3. How We Use Your Information
We use your personal information to:
- Schedule and perform plumbing, heating, and hydronic services
- Provide quotes, estimates, and follow-up communications
- Process payments and send invoices
- Respond to inquiries and customer support requests
- Send appointment reminders, service updates, or promotional offers (with your consent)
- Improve our website, services, and customer experience
- Comply with legal and regulatory obligations
We will not use your information for any purpose other than those listed above without your prior consent.
4. Legal Basis for Processing
We collect and process your personal information only when:
- You have given us explicit consent (e.g., booking a service, signing up for communications)
- It is necessary to fulfill a contract or provide requested services
- We have a legitimate business interest (e.g., record-keeping, safety compliance)
- We are required to do so by law
5. Sharing Your Information
We do not sell or rent your personal information. We may share it with:
Service Providers — Third-party tools we use to run our business (e.g., CRM software, scheduling platforms, accounting systems), bound by confidentiality agreements.
Payment Processors — To securely process transactions.
Legal & Regulatory Authorities — When required by law, court order, or government authority.
Emergency Situations — When disclosure is necessary to protect your safety or the safety of others.
All third parties are required to handle your information in accordance with PIPEDA and applicable privacy standards.
6. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Meet legal, accounting, or reporting requirements
Service records may be retained for up to 7 years in accordance with Ontario tax and business regulations. You may request deletion of your information at any time, subject to our legal obligations.
7. Cookies & Website Tracking
Our website may use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage patterns
- Improve site performance
You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.
8. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent to certain uses of your data
- Request deletion of your information (subject to legal retention requirements)
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, contact us using the information in Section 10.
9. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include secure data storage, limited staff access, and encrypted communications where applicable.
No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to following industry best practices.
10. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:
We will respond to all privacy-related requests within 30 days.
Pipe Right Plumbing and Hydronics Inc.
📍 Ontario, Canada
📧 [email protected]
📞 (647) 779-4776
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
PIPEDA Compliant
This Privacy Policy was prepared for Pipe Right Plumbing and Hydronics Inc. and reflects Canadian federal privacy law (PIPEDA) as applicable to a small business in Ontario.